Front Desk/Guest Services Associate – Full-Time, Competitive Pay and Perks

The opportunity for Front Desk/Guest Services Associate is available in a high-energy and welcoming fitness environment. The role offers a starting rate from $16.50 an hour and is full-time. Candidates are expected to bring at least two years of prior experience in guest services. Shifts are available during both morning and evening hours, with flexibility to cover weekends and overnights as needed. This role is perfect if you’re looking for a stable schedule and the chance to make a positive impact on gym members’ experiences. The compensation package is complemented by benefits such as employee discounts and a complimentary gym membership, making it attractive for those with a passion for fitness and customer service.

Typical Responsibilities

Daily duties involve greeting and checking in members and guests with a positive attitude, answering inquiries about memberships and classes, and processing payments. You’ll also help register guests, keep member records updated, and offer informational tours to new or prospective clients. The role often requires handling scheduling for personal training sessions while maintaining cleanliness in both front desk and shared areas. Addressing member concerns promptly and escalating issues when complex also forms part of the core responsibilities of this position.

Key Pros

One major advantage is the opportunity for advancement within the organization, fostering long-term professional growth. Additionally, the environment is friendly and community-driven, ensuring you’ll be part of a supportive team. As a team member, you’ll enjoy a free gym membership and exclusive staff discounts on gym services and products, making health and wellness more accessible and affordable.

Possible Cons

The role does require flexible availability, which includes the need to cover evening, weekend, and overnight shifts according to the gym’s needs. This can be challenging for candidates seeking a strictly daytime or weekday schedule. Furthermore, the position expects candidates to have already acquired at least two full years of front desk or guest services experience, which may limit opportunities for those just starting in the industry.

Verdict

The Front Desk/Guest Services Associate position offers a competitive hourly wage and a rewarding workplace, especially appealing for those who value a fitness-oriented setting. For applicants with the right experience and a positive attitude, this job delivers a balance of steady employment and tangible perks, making it a worthwhile opportunity for the right candidate.